Privacy Policy

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about orders, shipments, and services
• Provide customer support and respond to inquiries
• Send promotional communications (with your consent)
• Improve our Platform and develop new features
• Detect and prevent fraud and security threats
• Comply with legal obligations

We may share your information with:

• Shipping carriers and logistics partners to fulfill deliveries
• Payment processors to complete transactions
• Service providers who assist with our operations
• Government authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

We use cookies and similar technologies to:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

Your information may be transferred to and processed in countries other than Kenya, including where our service providers operate. We ensure appropriate safeguards are in place to protect your information during such transfers.

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.